When we receive an online furnace or air conditioning quote request and the customer accepts the initial quote, we’ll send a comfort advisor to confirm the provided information and quoted price in person.
If the comfort advisor finds any inaccuracies during the in person visit, we’ll revise the quoted price on the spot. After the quoted price is confirmed with an in person visit, the price is set.
If there are unforeseen complications on the date of install, Advanpro will not pass the additional costs along to the customer. (See exceptions in Terms below.)
The guarantee is not valid if the customer provides inaccurate information when Advanpro seeks to confirm any information about the quote. This also applies to the on-site confirmation visit.
In the exceptional circumstance that the chimney liner required for most furnace installations cannot be installed or gets stuck during installation, the guarantee no longer applies and we will provide a supplementary quote to complete installation.
We do not warranty or guarantee customer-supplied thermostats.
If the diagnosed issue is not fixed by our initial repair, we will dispatch the first available service technician to return and fix it at no additional cost.
If we determine that there is an additional unrelated issue, there may be a charge for the additional repair.
If the air conditioner Advanpro installs is determined to be improperly sized for your home, we will supply and install the correctly-sized A/C condenser at no additional cost.
Advanpro must be immediately notified of any install issues. The guarantee applies for 3 months, starting from the installation date. The guarantee no longer applies if, at any time after the quote or installation, modifications are made to the home that impact cooling requirements.
If the furnace Advanpro installs is determined to be undersized for your home, we will supply and install the correctly-sized furnace at no additional cost.
Advanpro must be immediately notified of any install issues. The guarantee applies for 3 months, starting from the installation date. The guarantee no longer applies if, at any time after the quote or installation, modifications are made to the home that impact heating requirements.
Natural draft or atmospheric vented hot water tanks have a 3″ – 4″ steel vent pipe, which runs to a vertical chimney. The chimney is usually shared with standard or mid-efficiency furnaces.
Power vented hot water tanks have one or two black or white plastic vent pipe(s), which are 2″ – 3″ in diameter. The vent pipes usually exit from the side of the house.
Regular preventative maintenance improves efficiency and extends the lifespan of your air conditioning system, with the following benefits:
In Calgary, all homes built in 2016 or later have a Heat Recovery Ventilator (HRV). Some homes built or renovated after 2013 may also have an HRV.
An HRV efficiently replaces stale indoor air with fresh outdoor air, all year round.
As with any other air-handling equipment in your home, your HRV should be cleaned regularly to ensure the best possible indoor air quality.
If you aren’t sure if you have an HRV, call our team to find out how you can tell.
If you or your loved ones suffer from respiratory issues or allergies, or you’re concerned about the quality of the air that you are breathing, then our sanitizing treatment will give you the reassurance that your ductwork is sterile and free of debris that could negatively impact your respiratory and overall health.
Microban is our hospital-grade sanitizing solution, which kills 99.99% of germs, viruses, funguses, molds, and other pathogens.
We also offer Benefect, an all-natural sanitizer made from plant extracts, which also kills 99.99% of germs, viruses, funguses, and molds.
Mid-efficiency furnaces produce a sand-like, mildly-corrosive byproduct. This substance condenses in the exhaust flu stack and collects over time near the inducer/venter motor, restricting exhaust gas flow. Eventually, it enters the inducer motor and causes premature wear on the furnace.
Exhaust flu stack cleaning removes the build-up to reduce the chance of motor failure and maximize the life span of your furnace. Preventative maintenance ensures your furnace runs efficiently all Winter long — without costly no-heat emergencies.
The secondary heat exchanger in a high-efficiency furnace or A/C coil has delicate, closely spaced fins that must be protected during your furnace and duct cleaning.
For furnaces that require a bypass, we temporarily install a filter above the heat exchanger or A/C coil, and position our duct vacuum above the filter.
This bypass procedure prevents damage by ensuring all dust and debris in your supply duct work is collected before reaching the heat exchanger or A/C coil.
Standard furnaces without A/C don’t have secondary heat exchangers or A/C coils and don’t require the bypass procedure.
Regular furnace tune ups are essential to maximizing the lifespan and efficiency of your furnace, so you can rely on it to keep you warm all Winter long.
During our 30+ point inspection, we check all furnace systems to identify components that are worn out and need replacement. Replacing parts before they break — preventative maintenance — maximizes heating efficiency, avoids no-heat emergencies, and saves on costly service calls.
Home furnaces can last for 20 years or more if well-maintained. A professional furnace tune up every two years helps to preserve your investment for decades.
The reverse octopus whip has eight 16” flexible tentacles, which whip around blasting high-pressure air in all directions as it moves through your duct work.
The tool agitates and dislodges the most hard-to-reach dust, debris, and contaminants, moving them toward our duct vacuum for collection and disposal.
Our high-speed rotary brushing equipment sweeps the entire interior surface of your duct work, ensuring that all dust, debris, and pet hair are vacuumed away.
Physically cleaning the entire length of your duct work ensures that no contaminants are left behind, increasing your indoor air quality and peace of mind.
Dryer fires are a top-five cause of house fires. Cleaning your dryer vent regularly greatly reduces the chance of a dryer fire, plus the following benefits:
The back skipper is a 1” diameter rounded ball connected to a long, flexible high-pressure airline.
The 1” ball has jets that discharge high-pressure air, pulling the tool and airline through the length of your duct work.
The high-pressure air moves the dust and debris toward our duct vacuum, where it is collected for disposal.